TERMS AND CONDITIONS

Last updated: December 2025

 

Welcome to The Small Jewellery Company London. By purchasing from or using this website, you agree to the following terms and conditions. Please read them carefully before placing an order.

General Information

All jewellery sold by us are ready-made and bought in from other jewellery makers and warehouses. Every item has been individually checked for quality. There are times where breakage or discolouration may occur even after our quality checks have been carried out.

By purchasing, you confirm that you are at least 18 years old or have consent from a parent/guardian.

Orders & Payment

All items are available to purchase unless otherwise stated.

Prices are listed in British Sterling and may change without notice.

Payment must be completed at checkout before pieces are shipped.

PACKAGING

Your jewellery will come beautifully presented in a gift box.

Your parcel will be posted in a standard issued padded envelop.

Items sent to the gift recipient’s address at your request.  Please contact us prior to dispatch.

 

Shipping & Delivery

Your order will be sent by Royal Mail’s Special Delivery service. This service typically takes 3 days from the date of dispatch. 

Gift wrapping is available upon request. If you would like your piece gift wrapped, please contact us for more details.

Deliveries outside of the UK will be sent via Royal Mail’s Special Delivery service, which has a charge starting from £13.30 worldwide/ free within the UK. Delivery times for international orders will vary.

Non-EU parcels require a customs form to be attached.

Please be aware that international customers may be required to pay custom duties and we are unable to provide details of what these charges may be.

The Small Jewellery Company LDN is not responsible for delays caused by postal services, customs, or events outside of our control. 

Returns & Refunds

Please see our Returns Policy for details. In summary:

  • Contact us within 5 days of delivery for items damaged in transit.

  • If you have changed your mind, then please CONTACT US within 14 calendar days to organise its return and a refund or replacement.

  • We will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.

  • Buyers are responsible for return shipping costs.

Refunds are processed once returned items are received in their original condition.

CANCELLATION POLICY

If you wish to cancel an order placed online at www.smalljewellerylondon.co.uk that has not yet been dispatched, please email us at smalljewellery+contact@gmail.com within 5 calendar days of your order date.  Please note that once your order has been dispatched, we are unable to cancel it. Once you have received your order, you have 5 days to CONTACT US to request a refund, then a further 14 days to return the item to us. The item(s) will need to be returned in perfect, unworn condition and in their original packaging to be eligible for a refund. In this circumstance, please follow the above return instructions. 

Your refund will be processed within 7-10 calendar days.

The above does not affect your statutory rights.

Purchases exempt from both the refund and exchange policies, unless they are structurally faulty are:

 - Earrings due to hygiene reasons.

LATE AND LOST DELIVERIES

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with Royal Mail or the appropriate international postal service.

FOR ROYAL MAIL LOST DELIVERIES:

UK Delivery - We unfortunately cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) as this is when the Royal Mail classes items as being lost.

International delivery - When items are sent to another country, your parcel is handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

 Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

The Small Jewellery Company LDN cannot be held responsible for goods that are lost or delayed in transit.

 
5. Product Care & Liability

Jewellery pieces are delicate and should be handled with care.

The Small Jewellery Company LDN is not responsible for damage caused by improper handling, cleaning, or normal wear and tear.

Metals may naturally tarnish over time; this is not considered a fault.

 

Limitation of Liability

To the fullest extent permitted by law, The Small Jewellery Company London shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

 

Changes to Terms

The Small Jewellery Company London reserves the right to update these Terms of Service at any time. Updates will be posted on this page, and continued use of the website constitutes acceptance of the new terms.

 

Contact
For any questions about these Terms, please contact:
June Clarke, The Small Jewellery Company London
smalljewellery+contact@gmail.com